Privacy Policy

Last Updated: 8th Aug, 2024

Introduction

Thank you for choosing Google Review Rocket, a Shopify app developed by Entangle. This privacy policy outlines how we collect, use, and protect the personal information of our users and their customers while using the Google Review Rocket app. We are committed to maintaining the privacy and security of the data we handle and ensuring compliance with all relevant laws and regulations.

Information We Collect

Google Review Rocket collects the following types of information:

1. Store Information: When a Shopify store installs our app, we collect basic information about the store, including store name, owner email address, and Shopify ID.
2. Customer Information: To provide review collection services on behalf of our users, we collect the email addresses of their customers. This information is collected when a store user triggers the email review request function within our app.
3. Usage Data: We may collect data on how the app is used, including but not limited to log data, analytics, and user preferences.

How We Use Information

1. Email Delivery: We use the Mailgun service to send review request emails on behalf of our users to their customers. This is the primary function of the app, allowing store owners to collect feedback and reviews from their customers.
2. Service Improvement: We may use aggregated and anonymized data to analyze and improve our services.
3. Communication: We may contact store owners with information about updates, security alerts, and other relevant information.

Data Sharing

1. With Mailgun: We share customer email addresses with Mailgun solely for the purpose of sending review request emails. Mailgun is a third-party service provider and handles data according to their own privacy policy.
2. Legal Requirements: We may disclose personal information if required by law or in response to valid requests by public authorities.

Data Security

We implement reasonable technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We retain customer data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

User Rights

Store owners and their customers have the right to access, correct, or delete their personal information. Requests for data access, correction, or deletion can be made by contacting us at support@entanglecommerce.com.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify users of any changes by posting the new privacy policy on our app page and updating the “Last Updated” date at the top of this policy.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Entangle Commerce
Email: support@entanglecommerce.com